When will my order arrive?
We’ll dispatch your order as soon as we can – this is often the same business day whenever possible will be shipping orders as normal during the current pandemic.
To keep you fully informed we’ll send you an email regarding the tracking number of the parcel.
Please note the time stated in the table below are based on average delivery times.
On rare occasions, due to factors outside our control, the delivery may take slightly longer on our free delivery services. If you haven't received your order within the estimated time, please accept our apologies. Please contact us and we'll be happy to provide further assistance.
Please note, due to the recent Covid-19 epidemic, delivery times may be extended up to an additional week to some territories.
How much is delivery?
We offer FREE worldwide delivery on all orders.
On rare occasions, due to factors outside of our delivery may take slightly longer. If you haven’t received your order within the estimated time please accept our apologies. Please contact us and will be happy to provide further assistance.
Please note: If your parcel is being shipped internationally, additional customs fees may apply.
My order hasn’t arrived. What should I do?
Please note during the current Covid-19 pandemic, orders can take up to an extra week to arrive. This is due to a reduced workforce in many postal systems across the world.
Have you allowed enough time?
I’ve waited the number of business days, but my order hasn’t arrived:
Fortunately, this situation doesn’t happen often, but when does, there are certain checks that can be made to find the missing order. Contact your Australia Post office or you can email us at firstname.lastname@example.org in order for us to further check.
Has a helpful neighbour taken It in for you? This happens more than you would think, so ask for your closest neighbours. If you have made these two checks and still can’t find your order, then please contact us.
Not received order procedure
You must notify us within 28 days of dispatch if you have not received your goods.
Please contact us within this period of time in order for us to be able to assist and resolve your query.
When will my order be dispatched?
We aim to dispatch the majority of our orders within 24 hours of receiving them. We will be shipping orders as normal during the current pandemic.
Deliveries may take a little longer during busy times such as Christmas and Bank Holidays. We would then ask that you allow two or three extra days for your order to arrive with you. Unfortunately, any delays caused during these times are beyond our control.
Can I have my order sent to a different delivery address?
Yes, you can use a different delivery address but to ensure safe delivery, we will need the full address including the postcode and send us an email within the purchase for us to send it to a different address.
Please note, we will not be able to amend the delivery address after the order has been dispatched.
I’ve received the wrong bulbs
If there has been a packing error and we sent out a different fitting to the one that you ordered, then please contact us so that we can resolve the problem for you as soon as possible.