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FAQ

WHAT IS THE RETURN POLICY?

This is a very common misinterpretation. 

If the LED or HALOGEN delivered is defective, we will offer an exchange or refund.  We offer a 14-day refund/exchange policy for change of mind.

WHAT IS THE LIFESPAN OF HALOGEN GLOBES?

The lifespan of headlight globes depends on the material and quality of the globe. 

Typical lifespan are:

  • Hard glass: 150 hours

  • Quartz glass: 500 hours

  • HID Globe: 3000 hours

  • LED Globe: 5000 hours

WHY DO YOUR GLOBES COST MORE THAN OTHERS IN THE MARKET?

Our own brand of Car Globes is made from high-quality quartz glass.

Light Bulbs that are Cheaper on the market are often made from hard glass with a shorter lifespan.

Quartz glass globes:

  • Have a longer lifespan (up to three times longer than hard glass).

  • Have better UV Filtration.

  • Are stronger than hard glass and is more temperature and vibration resistant.​

WHAT ARE THE FACTORS AFFECTING THE LIFESPAN OF GLOBES?

The lifespan of a globe is affected by:

  • The configuration of the vehicle electrics. One of the leading causes of globe failure is the higher running voltage of the vehicle's electrical system. This is done to improve the power of onboard electronics.

  • Excessive vibration (rough roads) or extreme temperatures.

  • Grease and dirt on the bulb surface. Avoid contact with the glass surface when handling the bulb.

  • Poor installation techniques.

  • Quality of the tungsten filament.

WHAT DOES THE TEMPERATURE OF THE BULB MEAN?

The temperature of the light bulb gives an indication of the colour of the bulb. Typical values are:

Typical values are:

  • Standard Halogen Bulb : 3200 K (Yellow)

  • Osram Xenarc : 4300 K (Daylight)

  • Cool Blue : 5000 K (Blueish White)

WHEN WILL MY ORDER ARRIVE? 

We’ll dispatch your order as soon as we can – this is often the same business day whenever possible will be shipping orders as normal during the current pandemic. To keep you fully informed we’ll send you an email regarding the tracking number of the parcel. Please note the time stated in the table below are based on average delivery times. On rare occasions, due to factors outside our control, the delivery may take slightly longer on our free delivery services. If you haven't received your order within the estimated time, please accept our apologies. Please contact us and we'll be happy to provide further assistance.

HOW MUCH IS DELIVERY?

We offer FREE worldwide delivery on all orders. On rare occasions, due to factors outside of our delivery may take slightly longer. If you haven’t received your order within the estimated time please accept our apologies. Please contact us and will be happy to provide further assistance.

MY ORDER HASN'T ARRIVED. WHAT SHOULD I DO?

Please note during the current Covid-19 pandemic, orders can take up to an extra week to arrive. This is due to a reduced workforce in many postal systems across the world.

HAVE YOU ALLOWED ENOUGH TIME?

I’ve waited a number of business days, but my order hasn’t arrived:

Fortunately, this situation doesn’t happen often, but when does, there are certain checks that can be made to find the missing order. Contact your Australia Post office or you can email us at info@bulby.com.au in order for us to further check.

Has a helpful neighbor taken It in for you? This happens more than you would think, so ask your closest neighbors. If you have made these two checks and still can’t find your order, then please contact us.

NOT RECEIVED THE ORDER PROCEDURE.

You must notify us within 28 days of dispatch if you have not received your goods.

Please contact us within this period of time in order for us to be able to assist and resolve your query.

CAN I HAVE MY ORDER SENT TO A DIFFERENT DELIVERY ADDRESS? 

Yes, you can use a different delivery address but to ensure safe delivery, we will need the full address including the postcode, and send us an email within the purchase for us to send it to a different address.

Please note, that we will not be able to amend the delivery address after the order has been dispatched.

I'VE RECEIVED THE WRONG BULBS?

If there has been a packing error and we sent out a different fitting to the one that you ordered, then please contact us so that we can resolve the problem for you as soon as possible.

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